FAQ's
Questions Related to Townhouse
- Does the resort have internet access?
- Are pets allowed?
- Is there a good view from my townhouse?
- What are the sleeping arrangements and layout of the unit?
- Can I exceed the maximum occupancy level?
- What is provided in the kitchen?
- Are linens and towels provided?
- Do the units have air conditioning?
- Do the units have hair dryers?
Questions Related to Inbound Guests
- How do I get to the resort?
- How far are you from the major attractions and Acadia National Park?
- Is the ocean accessible from the resort?
- Is there a restaurant on the premise?
- How far is it from various cities?
- What is there to do in the winter time at Harbor Ridge?
- When is the peak season in which area attractions are open?
- How do I check-in if I cannot arrive prior to 8:45 pm?
- Is it necessary to call Harbor Ridge when I cannot come on my expected date of arrival or will not be using my week?
- Do I need to purchase trip cancellation insurance?
Questions Related to Owners
- What is the annual assessment this year and when is it due?
- How do I pay my annual assessment?
- Can Harbor Ridge sell my week?
- Are there any getaway weekends now available at Harbor Ridge?
- How do I deposit my float week with an exchange company?
- Should I move, who should I call?
- Can we set up a payment plan for our maintenance fee during this financially difficult time?
- Why does Harbor Ridge charge a $5.00 guest fee?
- Why didn't Harbor Ridge verify our deposit?
Questions Related to Townhouse
Does the resort have internet access?
Harbor Ridge has partnered with RedZone Wireless, as they expand their wireless mesh network throughout Mount Desert Island and the Cranberry Isles. Internet access now only costs $10 for your entire stay at Harbor Ridge. What is better, you can take your laptop out and about and still have access to the internet. Should you need access to the internet while visiting Little Cranberry Island (Islesford), you can sit at the dock and just log on with your coupon code that you received from the Harbor Ridge staff. To view greater Mount Desert Island hot spots, click the following link: http://www.redzonewireless.com/includes/hotspotMap.php?areaID=2. We are very thankful for the smooth transition due to RedZone’s great customer service. RedZone is fast and reliable, as it controls the bandwidth that guests are able to use to maximize the speed for all Harbor Ridge guests surfing the internet.
From the units, you may access your personal internet service provider by changing your dialing properties to include a "9" before the phone number. America Online does not have a local number. Long distance charges may apply.
No, pets are not allowed on the property. The Acadia Woods Kennel is located about 8 miles from the resort, and you could take your pet out for the day. Disregarding this rule will result in a $200 surcharge and eviction. We kindly ask that you follow the no pet rule. There are guests and owners who are highly allergic to animals. Additionally, the resort incurs increased expenses due to damage caused by animals and extra cleaning needed after animals have resided.
Is there a good view from my townhouse?
The best views of the ocean and the mountains are from the clubhouse. All townhouses can see the ocean from the upper level; but unfortunately, the trees are growing.
What are the sleeping arrangements and layout of the unit?
The townhouses are three-story units. Most of our two-bedroom units meet the following description. On the upper level, the master bedroom has a king-size bed with a full bath. On the middle level (entry level) there is a fully-applianced kitchen, a living room with a pull-out sleeper sofa, and a half bath. The second bedroom is located on the lower floor with two twin beds.
Unit 51 is the resort's handicap accessible unit. The master bedroom has a queen size bed, the guest bedroom has two twin beds, and there is a pull out queen sleeper sofa in the living room. This unit is on one level and it only has one bath. There is a fully-applianced kitchen, along with a washer and dryer.
Can I exceed the maximum occupancy level?
All one-bedroom townhouses have the maximum occupancy of four (4); while the two-bedroom townhouses have the maximum occupancy of six (6). There will be a $10/day or $50/week charge applied for each person over the maximum occupancy number. Occupancy may be refused if the maximum occupancy number is disregarded.
What is provided in the kitchen?
There is a refrigerator, stove, microwave, dishwasher, blender, coffee maker, and toaster. There are place settings for eight people, along with serving dishes, baking dishes, pots, and pans. We do not provide non-stick frying pans. We provide a roll of paper towels, dishwashing liquid, dishwasher tablets, trashcan liners, a coffee starter pack, salt, and pepper. Extras of these may be purchased at the front desk. If you plan to cook or barbecue, you should bring tin foil, cling wrap, and zip loc bags. Guests may borrow the following items from the front desk as well: a crock pot, rolling pin, bundt pan, electric griddle, and grilling utensils.
Are linens and towels provided?
Yes, towels, sheets, blankets, and pillows are provided. We also provide pink towels in your units to use at the swimming pool.
Do the units have air conditioning?
Unfortunately, the units do not have air conditioning. If the temperatures rise, we suggest to keep your blinds closed during the day and keep your windows open in the evening.
Do the units have hair dryers?
The units do have hair dryers in the master bedroom bathrooms.
Questions Related to Inbound Guests
Follow Interstate I-95 to Bangor. Take the I-395 exit (Exit 182A) and go east. Take Exit 6A off I-395 onto Route 1A. Follow Rt. 1A into Ellsworth. At the intersection at McDonald's, go straight onto Route 3 and follow Route 3 approximately 10 miles. At the intersection of Route 3 and Route 102, follow Route 102 south for approximately 9 miles. This will bring you into Southwest Harbor. Upon entering Southwest Harbor, take a right onto the Seal Cove Road at the Norwood Square Shopping Plaza. At the top of the hill, take a left onto the Freeman Ridge Road. Harbor Ridge is about one-half mile on your left.
How far are you from major attractions and Acadia National Park?
Some of the hiking trails of Acadia National Park are only five minutes away. Access to the Park Loop Road is approximately 20 minutes away; while Bar Harbor is 25 minutes away. You can access whale watching cruises and harbor cruises from Bar Harbor from May through mid-October.
Is the ocean accessible from the resort?
The ocean is a mile and a half drive from the resort. There is a walking trail to downtown that is approximately 1/2 mile.
Is there a restaurant on the premise?
We do not have a restaurant at the resort. There are many restaurants within a five-minute drive. Most restaurants are seasonal; however, there are a few open throughout the year. The resort does offer a continental breakfast on Monday mornings and a Wine and Cheese social hour on Thursday evening.
How far is it from various large cities?
From Boston, Massachusetts, it is 281 miles, which is approximately 5 and 1/2 hours.
From Portland, Maine, it is 178 miles, which is approximately 3 and 1/2 hours.
From New York City, it is 485 miles, which is approximately 8 and 1/2 hours.
What is there to do in the winter time at Harbor Ridge?
Most guests come to Harbor Ridge in the winter for rest and relaxation. The nearest downhill skiing and snowtubing mountain is Hermon Mountain, which is 90 minutes away. There are cross-country ski trails all around Mount Desert Island and Acadia National Park. Acadia National Park has the two-mile stretch near Sand Beach and Thunder Hole of the Park Loop Road open for enjoyment. Families will take their children sliding over to Kebo Valley Golf Course and ice skating at Glen Mary in Bar Harbor. You can ice fish on Long Pond and Echo Lake, or you can snowmobile the Acadia National Park Loop Road. The area attractions are generally not open during the winter. Some of the museums will open by appointment.
When is the peak season in which area attractions are open?
The Greater Acadia National Park area is highly seasonal. Many area attractions are only open from Memorial Day weekend to Columbus Day. Hiking trails are generally open year round pending weather conditions.
How do I check-in if I cannot arrive prior to 8:45 pm?
Please call the resort at 207-244-7000 to notify them that you need your unit left unlocked and a light left on. You may register and receive your keys at the Clubhouse after 8:00 am the next morning.
Is it necessary to call Harbor Ridge when I cannot come on my expected date of arrival or will not be using my week?
Yes. We appreciate knowing the expected date of arrival, as sometimes there are repairs that need to be done when guests are not occupying a unit. If we have not heard a guest's arrival plans, staff will leave a unit unlocked just in case an owner arrives after clubhouse hours. We like to keep our resort as secure as possible.
Do I need to purchase trip cancellation insurance?
It is beneficial to have it, especially in the case of flight cancellations, major illness, death, and jury duty. Interval International and Vacation Guard are both willing to work with members who purchased the insurance.
Questions Related to Owners
What is the annual assessment this year and when is it due?
The base maintenance fee for the occupancy year 2012 is $437. The property taxes vary depending on your week of ownership.
| Weeks | 2012 MF Base | Every Yr Owner Property Tax | Alternate Yr Owner Property Tax |
| 1-6, 48-50 | $437.00 | $22.34 | $29.78 |
| 7-17, 43-47 | $437.00 | $29.78 | $31.65 |
| 18-42, 51-52 | $437.00 | $48.40 | $50.26 |
The base maintenance fee for the occupancy year 2011 is $417. The property taxes vary depending on your week of ownership.
| Weeks | 2011 MF Base | Every Yr Owner Property Tax | Alternate Yr Owner Property Tax |
| 1-6, 48-50 | $417.00 | $21.13 | $29.52 |
| 7-17, 43-47 | $417.00 | $28.59 | $31.36 |
| 18-42, 51-52 | $417.00 | $47.96 | $49.80 |
The base maintenance fee for the occupancy year 2010 is $407. The property taxes vary depending on your week of ownership.
| Weeks | 2010 MF Base | Every Yr Owner Property Tax | Alternate Yr Owner Property Tax |
| 1-6, 48-50 | $407.00 | $21.48 | $28.64 |
| 7-17, 43-47 | $407.00 | $27.75 | $30.43 |
| 18-42, 51-52 | $407.00 | $46.54 | $48.33 |
The base maintenance fee for the occupancy year 2009 is $407. The property taxes vary depending on your week of ownership.
| Weeks | 2009 MF Base | Every Yr Owner Property Tax | Alternate Yr Owner Property Tax |
| 1-6, 48-50 | $407.00 | $20.88 | $27.84 |
| 7-17, 43-47 | $407.00 | $26.97 | $29.58 |
| 18-42, 51-52 | $407.00 | $45.24 | $46.98 |
Float owners have a due date of January 1; fixed week owners of Weeks 1-26 have a due date of January 1; and fixed week owners of Weeks 27-52 have a due date of July 1.
How do I pay my annual assessment?
You can mail a check or money order to Harbor Ridge Resort, PO Box 725, Southwest Harbor, Maine 04679. You may call 207-244-7000 to pay by MasterCard, Visa, and Discover. Harbor Ridge prefers payment by check to defray credit card processing fees.
Can Harbor Ridge sell my week?
Harbor Ridge Resort has a resale list; and we have begun a resale program. Any resort staff member can help buyers and sellers find each other. We will forward the list to anyone who requests it. The resort will prepare your deed work for $200.
Are there any getaway weekends now available at Harbor Ridge?
Getaway weekends will again be available beginning in December, as Interval has filled all deposited inventory from April to November.
How do I deposit my float week with an exchange company?
You may call us at 207-244-7000 or you can complete your reservation request form that came with your annual assessment invoice and return it to Harbor Ridge Resort at PO Box 725, Southwest Harbor, ME 04679. You will need to fill-in your name, address, phone, Interval Membership Number, and select Option 2-Deposit a Week with Interval International. The staff will notify the exchange company of your deposit.
Click here for the Float Reservation Request Form
You must call each of the following entities associated with your ownership:
1. Harbor Ridge Homeowners Association 207-244-7000
2. Interval International Membership Dept. 800-843-8843
3. Finance Company
Resort Funding 888-373-7678
SPS International 603-610-0072
It is the responsibility of each owner to contact each of the above companies when the owner has had a change of address, phone number, or email. Interval International and the finance companies do not notify the resort’s homeowner associations of address changes. It is costly to the association to utilize credit bureau services to locate owners. Please help us keep our records current, so we may inform you of happenings at the resort, mail your maintenance fees invoices, and give you friendly reminders of exchange system deposit deadlines. The staff cannot waive late fee and interest charges when the resort has not been properly notified of an address change. You may also email address changes to This email address is being protected from spambots. You need JavaScript enabled to view it. .
Can we set up a payment plan for our maintenance fee during this financially difficult time?
Yes. On the October invoices, the payment plan was set up for $150 due on November 1, $150 due on December 1, and the balance due on January 1. The invoices being mailed in April will have payment plans of $150 due on May 1, $150 due on June 1, and the balance due on July 1. If other payment arrangements are necessary, please call and speak with a staff member to work out a mutually agreeable plan. Maintenance fees must be paid in full prior to the weeks being deposited with Interval International or occupancy at Harbor Ridge. Maintenance fees must also be paid to get assigned a float week.
Why does Harbor Ridge charge a $5.00 guest fee?
More use of the amenities increases the cost to operate the facilities—more cleaning, more chemicals in the pool and hot tub, more wear and tear on equipment. Thank you in advance for cooperatively paying the guest fees.
Why didn't Harbor Ridge verify our deposit?
Interval International sent me a postcard stating we need to contact Harbor Ridge about our recent deposit. Why didn't Harbor Ridge verify our deposit?
Owners must pay their maintenance fee in advance of the normal due date, if the deposit is being made in advance. Interval International will hold a deposit for 10 days to give owners a chance to contact Harbor Ridge to pay the maintenance fee. If the maintenance fee has not been set for the year being deposited, Harbor Ridge collects $437, and the balance due will be invoiced during the regular billing cycle. The deposit may also have been denied, because the deposit may be against a week that you do not own. For example, when an odd year owner deposits an even year week, we will deny or cancel that deposit.
